Taking Orders

Taking orders from the customer or guests is a two way communication process. Let us say there are two persons, the guest and the server. The guests prefer to place order to a knowledgeable or qualified server. The server must −

• Be aware of basic food preparation, recipes of various food items on the menu.
• Have an eye for detail and accurate in recording the order.
• Know the slang/local words used by the customers.
• Be able to describe preparation in words shortly.
• Know the time required to prepare menu items.
• Know what accompaniments go well with each menu item and which menu items complement each other.
• Know the prices for each item offered on the menu.
• Be polite and friendly; but not casual.
• Not assume anything about the customer even if the customer is a frequent visitor.

The customers often ask questions about the preparation of the food, serving size in case of beverages, pizza, and otherwise, filling and cooking types in case of sandwiches, subs, and pizzas, and toppings in case of pastries and ice creams. The server must record every detail by communicating with the guest clearly.

Executing Orders

The server manually hands over the order in the kitchen to begin preparation of the dishes. Once the order is in hand, the team work shows up in execution.

The Chef de cuisine, the sous chef, the line chefs, runners, and other staff; all need to work harmoniously in the kitchen. They need to communicate clearly to avoid any unwelcomed outcomes in the process of food preparation as well as service of food.

To avoid communication loopholes, each member of the kitchen staff must −

• Understand the role and responsibility of oneself as well as other team members.
• Be willing to share information and experiences with each other. It is important especially when the duty shift changes.
• Must know all the areas in the kitchen and the places of preparation equipment, serving equipment, and ingredients store.
• Be willing to support less-skilled or new staff member.
• Be able to deliver the best results in the least possible time.