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Service Blueprinting: A Practical Technique for Se
The article proceeds as follows. First we present conceptual and managerially relevant issues that serve as foundations as well as motivations for why blueprinting is so useful in the current competitive environment. Second we describe the foundational components of service blueprints. We then provide data in the form of five case studies showing the versatility and usefulness of service blueprints across industry and application contexts. We conclude with a discussion of general insights for service innovation practice and for cross-disciplinary research on service innovation.
Operation and Supply Chain Management Club, IIM Kashipur
The Manor
This report talks about the demand and supply shifters.
Ravi Kumar
SELECT STRATEGIC ISSUES IN INBOUND LOGISTICS
Understand the role and nature of inbound logistics in a supply chain context Explain the different types of inbound systems in a supply chain Discuss the major materials management activities Understand the procurement process
Inferential Statistics
Inferential statistics is one of the two main branches of statistics. Inferential statistics use a random sample of data taken from a population to describe and make inferences about the population. Inferential statistics are valuable when examination of each member of an entire population is not convenient or possible.
Design for Quality and Product Excellence
DFQ, DFX, QFD and House of Quality
Card Based Control System
A card based control system is a production control system that co ordinates a set of business operations to synchronize transforming resources, transferred resources and resource requirements.
7 Management and Planning Tool
1. Affinity Diagram 2. Relations Diagram 3. Matrix Diagram 4. Tree Diagram 5. PDPC 6. Arrow 7. Matrix Data Analysis
Inventory Management in Managing Supply Chains
Types of Inventory – depending on specific purpose •Cyclic inventory – regular production or purchase in batches •Safety stock – safeguard against uncertainty of demand & supply •Decoupling stocks – manage mismatch or independent operations among departments, decision making units •Anticipation inventory – seasonal stock, speculation stock •Pipeline inventory – in-transit inventory ( inventory-on-order), work-in-process inventory •Dead stock – non-moving, obsolete items
Forecasting in SCM
Understand how forecasting is essential to supply chain planning Evaluate demand using quantitative forecasting models Apply qualitative techniques to forecast demand Apply collaborative techniques to forecast demand
Project Management Basics
•What is a project? –A series of related jobs, usually directed toward some major output and requiring a significant period of time to perform •What is project management? –Planning, directing, and controlling resources (people, equipment, material, etc.) to meet the technical, cost, and time constraints of the project
A method of choosing facilities
Centroid Method •Used for locating single facilities that considers existing facilities, the distances between them, and the volumes of goods to be shipped between them
Waiting Line Management
Outline •Definition •Components of the Queuing System •Waiting Line Models •Arrival Process •Service process •Single Server Line •Multi Server Line •Power of Pooling •Capacity & Service Level Implications •Commercial Implication of Waiting Line •Insights into waiting line design •Case Delwarca Software